Digital delivery & refunds

Effective September 17, 2026, for purchases made on or after this date.

What you receive

Our artwork is sold as digital downloads. No physical print, frame, or television is shipped, and there is no shipping charge. Each artwork includes the original PNG and the Frame TV PNG described on its product page.

After payment is confirmed, download your files from the confirmation page in the same browser you used for checkout. Links expire 24 hours after checkout begins, so save both files promptly. If you cannot access your files or your links have expired, contact us for help.

Change-of-mind returns

For purchases in the United States, we do not offer change-of-mind returns, exchanges, or refunds for digital downloads. Please review the artwork preview, file dimensions, and setup guide before buying. The exceptions below and any rights required by law still apply.

Problems with your purchase

If your file is missing, corrupted, incorrect, or materially different from its description, we will help restore access or provide a working replacement at no extra charge. If we cannot resolve the problem within a reasonable time, we will refund the affected purchase. We will also refund verified duplicate charges.

These remedies apply to individual artwork and discounted bundles. Any refund for part of a bundle is based on the amount actually paid for the affected artwork, including the bundle discount.

How to request help or a refund

Email owner@stillandsomewhere.com as soon as you notice a problem. Include your purchase date, PayPal transaction or order number, the artwork title, and a brief explanation. A screenshot of an error can help. Do not send passwords or full payment-card details.

Approved refunds are issued through the original payment transaction. Your payment provider determines when the money appears in your account.

Your consumer rights

This policy does not exclude or limit any cancellation, withdrawal, refund, or other rights provided by applicable consumer law. Those rights take priority over this policy. For customers outside the United States, local consumer protections apply; paying for or downloading a file does not, by itself, waive those rights.